Privacy Policy

Effective date: January 01, 2026

Last updated: September 6, 2026

The Armoured Pug ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you choose to share with us.

This Privacy Policy explains how information is collected, used, disclosed, retained, and protected when you visit the Chronicles of Arynbel website, contact us, subscribe to communications, place an order where purchasing is available, access digital products, or otherwise interact with The Armoured Pug.

We collect only the personal information reasonably necessary to operate the website, communicate with users, provide products or services, process and fulfil purchases where applicable, provide support, and meet legal or business requirements.

Depending on how you interact with us, this may include:

• name and contact information you voluntarily provide;
• email address and newsletter subscription information;
• messages or other information submitted through contact forms;
• billing and shipping information where purchasing is available;
• order numbers, transaction details, products purchased, and product variations;
• personalisation or inscription requests where offered;
• delivery, tracking, refund, cancellation, or support information;
• basic technical and usage information such as IP address, browser type, device type, page views, and website interactions; and
• information reasonably required to prevent fraud, abuse, or security incidents.

We do not ordinarily receive or store complete payment-card numbers. Payments are processed by third-party payment providers when purchasing is available.

When you subscribe to the Chronicles of Arynbel newsletter, we collect your email address and any other information you voluntarily provide through the signup form.

We may use this information to send Chronicles of Arynbel news and updates, including publishing announcements, releases, project development, archive additions, events, promotions, and related work from The Armoured Pug.

Newsletter subscriptions are voluntary. You may withdraw your consent at any time using the unsubscribe mechanism included in each marketing email or by contacting us.

Newsletter and mailing-list services may be operated by a third-party email provider acting on our behalf. That provider may process or store subscriber information outside Canada and is subject to its own privacy practices.

We do not sell, rent, or trade newsletter subscriber information. Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications relating to an order, payment, delivery, refund, download, or support request.

Personal information may be used to:

• respond to inquiries and provide support;
• provide requested information, products, or digital content;
• process and fulfil purchases where purchasing is available;
• arrange production, packaging, fulfilment, or shipping;
• process payments, cancellations, refunds, replacements, or chargebacks;
• send transactional communications;
• manage preorders, signed, personalised, or promotional products;
• maintain accounting, tax, transaction, and business records;
• prevent fraud, misuse, security incidents, or abuse of the website;
• improve website functionality, performance, accessibility, and content;
• communicate about our work where consent has been provided; and
• meet legal, regulatory, accounting, contractual, and administrative requirements.

We do not sell, rent, or trade personal information.

We use third-party providers to support services such as website hosting, databases, content delivery, email communications, analytics, security, commerce, payment processing, production, fulfilment, shipping, and business administration.

These providers receive only the information reasonably necessary to perform the applicable service. Information independently processed by a third-party provider is also subject to that provider's own privacy practices.

Some providers may process or store information outside Canada. As a result, information may be subject to the laws and lawful-access requirements of another jurisdiction.

Where products are sold directly through this website, information required to process and fulfil an order may include your name, email address, telephone number where required, billing or shipping address, ordered products, product variations, personalisation details, transaction references, delivery information, and related customer-support correspondence.

Payments are processed through third-party payment providers. The Armoured Pug does not ordinarily receive or store complete payment-card numbers.

To complete physical orders, relevant information may be shared with production, fulfilment, postal, distribution, or shipping providers. Orders may be produced, processed, or shipped through facilities located outside the customer's province or country.

We disclose only the information reasonably necessary to complete the applicable transaction or service.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or to meet legal, accounting, tax, contractual, fraud-prevention, administrative, or dispute-resolution requirements.

For example, transaction records may be retained for accounting and tax purposes, support correspondence may be retained while an issue remains relevant, marketing information may be retained until consent is withdrawn or the information is no longer required, and fraud or dispute records may be retained where reasonably necessary to protect legal or business interests.

Information that is no longer required will be deleted, anonymised, or securely disposed of where reasonably practicable.

Subject to applicable law, you may request access to personal information held about you, correction of inaccurate or incomplete information, deletion where appropriate, withdrawal of marketing consent, information about how your personal information has been used or disclosed, or clarification of a privacy concern.

Some information may need to be retained for legal, accounting, tax, fraud-prevention, order-support, or contractual purposes. We may need to verify your identity before completing a request.

Privacy requests may be submitted through the Contact page.

This website may use cookies and similar technologies for essential website operation, security, fraud prevention, remembering preferences, analytics, performance measurement, and other features where enabled.

Where required, visitors may be offered appropriate cookie choices or privacy controls. Browser settings may also allow users to block or delete cookies, although disabling essential cookies may prevent portions of the website from functioning correctly.

This website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

We use reasonable administrative, technical, and organisational safeguards appropriate to the nature and sensitivity of the information we handle.

No website, payment system, email service, database, or electronic transmission can be guaranteed to be completely secure. Visitors should not submit complete payment-card numbers, passwords, or similarly sensitive information through ordinary contact forms.

This website may contain links to third-party websites, stores, retailers, platforms, or services. We are not responsible for the privacy practices or content of those third parties. Their handling of information is governed by their own policies and terms.

We may update this Privacy Policy from time to time to reflect changes to the website, services, providers, legal requirements, or privacy practices. The Last updated date at the top of this policy will be revised when changes are published.

If you have questions, requests, or concerns about this Privacy Policy or how personal information is handled, please contact The Armoured Pug through the Contact page on this website.